Starline dishwasher not draining

Water sitting in the tank and racks piling up? Call 0800 90 60 30. Calls are answered 24 hours, 7 days. Technician cover runs 7 days, with after-hours emergency cover. We aim to respond to emergencies within 2 hours, depending on workload. This is a target, not a guarantee.

Safe checks to try first

1. Switch the machine off and let it cool.
2. Check the drain upstand has been removed for draining.
3. Remove and rinse the scrap tray and drain filter, then refit them.
4. Check the drain hose isn't kinked, crushed or blocked.
5. Reset (electronic WI-200 models only, not electromechanical machines such as the XV): turn the machine off and then back on, and try draining again. The error stays stored for a technician.

Leave the panels on. There are live electrical parts inside. If water is near electrics or you smell burning, switch off at the wall or isolator if it's safe to do so, and call us.

Error 8

On Starline electronic machines, Error 8 is a drain failure (water still detected at the end of drain time). See the Starline error codes page for keypad and newer touchscreen codes, including Error 7 and Error 8.

When to call a technician

• It still won't drain after the checks above.
• Error 8 comes back after a reset.
• There's a leak, overflow, burning smell or tripping power.
• The drain pump is noisy or silent when it should be running.

Our technicians check the drain pump or valve, hoses, filters and controls, and fix the cause. You get an electronic service report, with electrical certification as required. Our work is covered by a 90-day parts and labour warranty.

We service and repair Starline dishwashers across Greater Wellington, the Kāpiti Coast, the Wairarapa and Manawatū. See also commercial dishwasher repairs and the Dishwasher Hygiene Check.

FAQ

Why is my Starline dishwasher not draining?

Common causes are the drain upstand still fitted, a blocked drain filter or scrap tray, a kinked or blocked drain hose, or a drain pump or valve fault. Try the safe checks first. If it still won't drain, call us.

What does Error 8 mean?

On Starline and Washtech machines, Error 8 is a drain failure. Check the drain upstand is removed and the drain hose isn't kinked or blocked. If it comes back after a reset, call for service.

Can I keep using the dishwasher if it won't drain?

It's better not to. Standing water won't sanitise properly and can overflow. Switch off, try the safe checks, and call us if it doesn't clear.

How quickly can you come out?

We offer same-day response, and a 2-hour emergency response target, depending on workload. Calls are answered 24 hours, 7 days on 0800 90 60 30.