Starline and Washtech dishwasher error codes

Error on the display and service starting soon? Call 0800 90 60 30. Calls are answered 24 hours, 7 days. Technician cover runs 7 days, with after-hours emergency cover. We aim to respond to emergencies within 2 hours, depending on workload. This is a target, not a guarantee.

These codes apply to Starline electronic models. Older electromechanical machines, such as the XV, may not show error codes. Photograph the display and note the model from the rating plate before you switch off. If you’re not sure whether you have a keypad or a touchscreen machine, send us the photo and we’ll take it from there.

See all brand pages on error codes. Starline dishwashers are made by Washtech. We service and repair Starline dishwashers, and we’re a Washtech service agent.

Starline electronic keypad models

This table is for Starline electronic machines with a WI-200 keypad (membrane) controller. It does not apply to older electromechanical models such as the XV. In these manuals, the boiler is the rinse boiler (the rinse tank).

Source: From the Starline keypad error table supplied by the manufacturer’s documentation (Starline WI-200 Tech Manual / WI200 Electronic Controller Technical Manual). Later WI-200 technical manuals (WI200 Electronic Controller v1.2, 12 April 2018, page 10; WI200 Starline Technical Manual, 24 March 2022, page 11) describe the same codes, and use “rinse tank” for the boiler.

Newer Starline electronic models

This table is for newer Starline electronic machines with the WI-200 TS touchscreen controller. The manufacturer’s manual states that this controller is used in current M-Type Professional and A-Type Premium glasswashers and dishwashers.

Source: Starline TECHNICAL MANUAL WI-200 TS (Washtech WI200 Technical Manual), 25 October 2024, page 17. The manual states this controller is used in current M-Type Professional and A-Type Premium glasswashers and dishwashers.

Safe checks to try first

• Reset (electronic WI-200 models): turn the machine off, then back on. The error stays stored and can be read by a technician under Technical Settings. This applies to keypad and newer touchscreen models, not to older electromechanical machines such as the XV.
• Strainers and filters: with the machine off and cooled, check the scrap tray and drain filter are clean and fitted.
• Drain upstand: fitted for filling and washing; removed for draining, on models that use one.
• Drain hose: not kinked, crushed or blocked.
• Water supply: the isolating tap is on and the inlet hose isn’t kinked.
• Detergent and rinse aid: containers aren’t empty and the pick-up lines are in.

Leave the panels on. There are live electrical parts inside. If you see water near electrics or smell burning, switch off at the wall or isolator if it’s safe to do so, and call us.

When to call a technician

• The error comes back after a reset.
• The code is a sensor, overheat, software, or controller/data fault (01, wash temp “00”, 03, 04, 09, 11, or a flashing blue light).
• The machine won’t fill, drain or heat after the checks above.
• There’s a leak, a burning smell, or tripping power.

A Dishwasher Hygiene Check starts from $140 + GST, depending on the model. A full dishwasher service, including a hygiene check, starts from $220 + GST.

FAQ

What does error 1 mean on a Starline dishwasher?

On Starline electronic keypad models, Error 01 is a boiler (rinse boiler) temperature sensor fault: no temperature reading for 10 seconds, or 85°C read consistently for 4 minutes. On newer Starline electronic (touchscreen) models, Error 01 is a rinse temperature sensor fault: no temperature reading for more than 10 seconds. In both cases, call a technician and leave the panels on.

What does error 4 mean on a Starline dishwasher?

On Starline electronic keypad models, Error 04 is a wash overheat: the wash temperature stayed 25°C above the wash maximum for 5 seconds. On newer Starline electronic (touchscreen) models, Error 04 is a wash tank overheat: the wash temperature stayed above 85°C for more than 10 seconds. Call a technician and leave the panels on.

What does error 7 mean on a Starline dishwasher?

Error 7 is a fill failure. On electronic keypad models it means no water was detected after 6 minutes of filling. On newer touchscreen models it means the wash tank was not full after the fill timeout; the display may also show “slow fill”. Check the drain upstand is fitted, the water supply is on, and there is good flow. If it comes back, call for service.

What does error 8 mean on a Starline dishwasher?

Error 8 is a drain failure: water was still detected at the end of the drain time. On newer touchscreen models the display may also show “slow drain”. Check the drain upstand has been removed for draining, and the drain hose is not kinked or blocked. If it comes back, call for service.

What does error 11 mean on a Starline dishwasher?

On Starline electronic keypad models, Error 11 means no controller data, with a timeout of 1.25 seconds. On newer Starline electronic (touchscreen) models, Error 11 is a data transfer error: no data exchange between the controller and keypad. Call a technician and leave the panels on.

How do I reset a Starline dishwasher error?

On Starline electronic WI-200 models (keypad and newer touchscreen), turn the machine off and then back on. The error stays stored and can be read by a technician under Technical Settings. Do not use this as a fix on older electromechanical models such as the XV, which may not show error codes. If the fault remains, call 0800 90 60 30.

Do older Starline machines like the XV show error codes?

These codes apply to Starline electronic models. Older electromechanical machines such as the XV may not show error codes. If your machine has no display code, describe the symptom and we’ll help from there. Call 0800 90 60 30.