Commercial range and cooktop repairs: gas and electric

Gas and electrical in one visit

Most commercial ranges aren't just gas. Plenty have electronic ignition, flame failure systems, fans or controls that need power. Some are gas on top with an electric oven underneath.

Our factory-trained technicians are registered gas and electrical technicians. That means one visit covers both sides of the job. No waiting on a second trade. You get gas or electrical certification as required, along with an electronic service report for every item we work on.

Common range and cooktop faults we fix

We won't guess at a fault over the phone. But these are the kinds of problems restaurants and cafés call us about:

• Pilot won't stay lit. It lights, then drops out as soon as you let go of the knob.
• Thermocouple or flame failure faults. The safety system shuts the gas off when it shouldn't.
• Burners lighting unevenly. Some ports lit, some not, or a flame that lifts or pops.
• Yellow or lazy flame. Usually a sign the burner needs attention. It's wasting gas and can soot up pans.
• Igniters not sparking. Clicking with no light, or no click at all.
• Stiff or sticking knobs and valves. Hard to turn, or won't hold a low setting.
• Gas smell. Always treat this as urgent. See below.
• Electric hob elements failing. A plate or element that's gone cold, or only heats on one setting.
• Switches and controls. Faulty switches, a hob that trips the power, or indicator lights that stay on or off when they shouldn't.
• Oven under the range not heating. We fix these too. For oven faults in detail, see commercial oven repairs.

If you smell gas

Turn the gas off at the isolation valve, if it's safe to do so. Then call us on 0800 90 60 30.

Please don't try to fix gas faults yourself. Leave the panels on and the burners alone. Gas work needs a registered gas technician, and the job needs certifying.

For other faults, it helps if you can grab the make, model and serial number off the rating plate before you call. Tell us which burners or elements are out, and your trading hours. More tips on our before you call page.

What happens on a repair visit

1. You call or email. We ask what the range or cooktop is doing and how urgent it is.
2. A factory-trained technician arrives and talks to whoever's on shift.
3. They test and diagnose both the gas and electrical side before pulling anything apart.
4. They explain what they've found in plain English, and what it'll take to fix.
5. They repair it, on the spot if the part is on hand. If a part has to be ordered, we'll tell you.
6. They test it again and certify the work as required.

If we find other work while we're there, we'll tell you and quote it. Nothing extra goes ahead without your OK.

Brands we work on

CES Wellington are service agents for Moffat, Blue Seal, Waldorf and Turbofan, names you'll see on plenty of commercial cooklines. Got another make? Call with the brand and model and we'll tell you straight whether we can help.

We only work on commercial cooking equipment, not home ranges or cooktops.

What you get after every job

• An electronic service report for every item we work on.
• Gas or electrical certification as required.
• A quote for any extra work we find.
• A 90-day parts and labour warranty on our work.

Stop the next breakdown

Most range and cooktop faults start small. A dirty burner, a tired thermocouple or a valve that's getting stiff. Regular servicing picks these up before they stop you on a full night.

Planned maintenance is every 4 months or six-monthly. If your kitchen trades 7 days or runs early to late, quarterly visits may suit better. See planned maintenance.

Who you're dealing with

CES Wellington brings 46+ years' combined experience, led by Mark Edwards (36 years) and Nathan Bean (10+). We're a Site Safe member.

Where we cover and when

We cover Greater Wellington (Wellington, Lower Hutt, Upper Hutt and Porirua), the Kāpiti Coast, the Wairarapa and Manawatū. Same-day response and emergency response within 2 hours apply across all these areas. Our workshop is at Unit 39/83 Eastern Hutt Road, Lower Hutt 6109. See areas.

Office hours are Monday to Friday, 7:30am to 5:00pm, with after-hours cover and 7-day cover. After-hours charges may apply for work before opening or after closing.

Related: commercial oven repairs, combi oven repairs, gas and electrical repairs, fryer repairs.

FAQ

Do you repair commercial gas ranges?

Yes. Our factory-trained technicians repair commercial gas ranges and cooktops, including burners, pilots, thermocouples, flame failure devices, igniters and valves. Gas work is certified as required.

Can you fix both the gas and electrical side of my range or cooktop?

Yes. Our technicians are registered gas and electrical technicians, so both sides are handled in one visit. You get an electronic service report for every item, plus gas or electrical certification as required.

What should I do if I smell gas from my range or cooktop?

Turn the gas off at the isolation valve, if it's safe to do so, and call us on 0800 90 60 30. Don't try to repair gas faults yourself.

How quickly can you get to a restaurant range breakdown?

We offer same-day response, and emergency response within 2 hours, across Greater Wellington, the Kāpiti Coast, the Wairarapa and Manawatū. Office hours are Monday to Friday, 7:30am to 5:00pm, with after-hours and 7-day cover.