Classeq dishwasher error codes

Error on the display and service starting soon? Call 0800 90 60 30. Calls are answered 24 hours, 7 days. Technician cover runs 7 days, with after-hours emergency cover. We aim to respond to emergencies within 2 hours, depending on workload. This is a target, not a guarantee.

This page covers Classeq C400, C500, D500 and P500 machines that use the same electronic controller family. Photograph the display and note the model from the rating plate before you switch off. We service and repair Classeq dishwashers. See all brand pages on error codes.

Classeq C400, C500, D500 and P500

The manuals say errors E01, E03, E12, E13, E18 and E19 are shown on the display while the fault is active. Other codes are stored in the errors list. Items that put the machine into error mode turn it off and light the cycle indicator red.

Source: Classeq Engineers’ manual, Under counter machines (C400/C500), Revision A; Classeq D500 service manual; Engineers manual, Pass Through machines (P500 / P500 A), document 30013648, Revision C. Meanings below are taken from those tables. The Engineers Quick Reference Guide (document 90001696, Revision A) lists the same titles, and also lists E15 (paddle flow sensor) and E25 (drain pump failure), which are not in the engineers’ manual table — call us if you see those.

Safe checks to try first

• Water supply: the isolating tap is on and the inlet hose is not kinked.
• Door: opens and closes fully.
• Filters and arms: with the machine off and cooled, check scrap trays, filters and wash arms are clean and fitted.
• Drain: the waste hose is not kinked or blocked, and the site drain is clear.
• Salt: on machines with built-in water treatment, the water treatment salt reservoir is not empty.

Leave the panels on. There are live electrical parts inside. If you see water near electrics or smell burning, switch off at the wall or isolator if it is safe to do so, and call us.

When to call a technician

• The code is a sensor, heating, communication or over-temperature fault (E01–E04, E07, E08, E11, E18, E19).
• The safe checks above do not clear a fill, drain or filter code.
• There is a leak, a burning smell, or tripping power.

A Dishwasher Hygiene Check starts from $140 + GST, depending on the model. A full dishwasher service, including a hygiene check, starts from $220 + GST.

FAQ

What does E01 mean on a Classeq dishwasher?

E01 is a wash tank pressure sensor fault: the controller has an invalid signal from the wash pressure sensor. Call a technician and leave the panels on. Call 0800 90 60 30.

What does E07 or E08 mean on a Classeq dishwasher?

E07 means the rinse tank has not reached its target temperature within 60 minutes. E08 is the same for the wash tank. Call a technician, leave the panels on, and switch off at the wall or isolator if it is safe.

What does E11 mean on a Classeq dishwasher?

E11 is a display communication failure: no signal from the user interface unit. Call a technician and leave the panels on.

What does E13 mean on a Classeq dishwasher?

E13 is a rinse tank fill timeout: the rinse tank has not filled within 5 minutes. Check the water supply is connected and turned on. If it comes back, call 0800 90 60 30.

Do C400, C500, D500 and P500 use the same codes?

Yes. These E-codes come from the same controller family used on Classeq C400, C500, D500 and P500 machines. Photograph the display and tell us the model from the rating plate.

The machine has stopped and a light is red. What should I do?

Some of these codes put the machine into error mode, which turns it off and lights the cycle indicator red. Photograph the display, try only the safe checks on this page, and call 0800 90 60 30.